DocCreate Privacy Policy

Last Updated: February 2025

Introduction

At DocCreate, Inc. ("DocCreate," "we," "our," or "us"), we value your privacy and are strongly committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose personal data about individuals ("you") who:

- Visit or interact with our website at www.doccreate.io or related online services (collectively, the "Site").

- Use our document creation and automation platform (the "Service"). Your trust is important to us, so we encourage you to read this Privacy Policy carefully. If you do not agree to this Privacy Policy, please avoid using our Site and Service. By continuing to use our services, you accept the practices described in this policy.

1. Data We Collect

We collect different types of personal data to provide and improve our services. The data we collect includes:

Automatically Collected Data:

  • Technical information such as your IP address, device type, operating system, browser type, language settings, and session activity.
  • Usage data collected through cookies and other tracking technologies to understand how you interact with our Site and Service.

User-Provided Data:

  • Contact details such as your name, email, phone number, and organization.
  • Content like images, signatures, and emails captured during your use of DocCreate’s document workflows.
  • Information you input while creating documents using our Service.

Customer Data:

  • Users may upload data containing personal information while using DocCreate. This data is processed on behalf of our customers according to our Data Processing Agreement.

2. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To Provide Our Services: We process your data to create and manage your account, deliver our services, and provide support.
  • External Integrations: To connect with external platforms such as Microsoft OneDrive and Google Drive for file management.
  • Service Improvement: To understand usage patterns and improve the performance and reliability of our services.
  • Communication To send you important updates and respond to your inquiries.
  • Marketing and Promotions: To share information about new features and services (with your consent where required).

3. Cookie Policy

Cookies and similar technologies help us provide and improve our services. Here’s how we use them:

Types of Cookies We Use:

  • Essential Cookies: Ensure the core functionality of our Site.
  • Performance Cookies: Help us understand how visitors interact with the Site.
  • Functionality Cookies: Remember your preferences to personalize your experience.
  • Marketing Cookies: Deliver targeted ads and promotions.

You can manage cookies through your browser settings, but disabling them may affect your experience.

4. Your Legal Rights (GDPR & CCPA Compliance)

Depending on your location, you may have specific rights under GDPR and CCPA. These include:

Under GDPR:

  • The right to access and rectify your data.
  • The right to request deletion of your personal data.
  • The right to object to certain data processing activities.
  • The right to data portability.

Under CCPA:

  • The right to know what data we collect about you.
  • The right to request deletion of your data.
  • The right to opt-out of the sale of your data (Note: DocCreate does not sell personal data).
  • The right to non-discrimination for exercising your rights.

5. Data Sharing

We do not sell your personal data. However, we may share it with third parties in specific situations:

  • Service Providers: Such as hosting services, analytics providers, and customer support tools.
  • Third-Party Integrations: Like Microsoft OneDrive and Google Drive to support our services.
  • Legal Authorities: When required by law or in response to legal requests.

6. Data Security

We take appropriate security measures to protect your personal data. While we strive to secure your information, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Data Breach Notification Policy

In the unlikely event of a data breach, we have a plan to respond quickly and transparently:

  • Identify and Contain: We will immediately identify and contain the breach.
  • Assess Impact: We will evaluate the extent of the breach and affected data.
  • Notify Affected Individuals: If required by law, we will notify affected individuals within a reasonable timeframe.
  • Mitigate Risks: We will investigate and take steps to prevent future incidents.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

9. Contact Information for Inquiries

If you have questions, please contact us at Support@doccreate.io

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated appropriately.